RuthJames
Mortgages

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If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Complaints Department

Riverside House, 

The Waterfront

Newcastle Upon Tyne

NE15 8NY

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

You can find more information by visiting the Intrinsic Financial Services website: http://www.intrinsicfs.com/contacts/ If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)